Terms & Condition
These terms and conditions (the “Term and Conditions) govern the use of www.salmaashmart.pk (the “site”). This site owned operated by salmaashmart. This site is ecommerce website.
By using this website, you indicate that you have read and understand these Terms and conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAINS A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
The Terms and conditions of salmmashmart.pk will also be read as terms of service and terms of use.
These Terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed. All information, descriptions, or images are accurate as possible. However, we are not legally bound by such information, description, or images as we cannot guarantee the accuracy of all goods we offer. You agree to purchase goods from our site at your own risk.
www.salmaashmart.pk, Android Application & IOS Application– User Agreement
Salmaashmart:
Salmaashmart means its website and mobile applications.
Website:
In the privacy policy and terms & conditions pages website means www.salmaashmart.pk website.
Android Applications:
Android applications mean the salmaashmart.pk android-based application.
IOS Application:
IOS application means the salmaashmart.pk IOS-based application.
Customer:
Customer means when anyone places an order on our website or our platforms.
Visitor:
A visitor is a person, who visits our website but does not place any order.
User:
A user is a person who registered on our website but has not yet ordered anything.
Platforms:
Platform means all online systems of salmaashmrt.pk. i.e. website, android application, and IOS application.
Delivery Guy:
A delivery guy is a person who is an employee of Salmaash.pk and it has to deliver the orders of our customers.
Nature of Business:
Salmaashmart.pk and its platforms provide online software-based delivery services for goods such as food, beverages, and other grocery products.
List of items offered category vise:
- Oil & Ghee
- Dairy Items & Bakery
- Jams, Cereals & Honey
- Vegetables/fruits
- Beverages
- Pulses, Spices, Rice & Flour
- Cosmetics
- Meat & Frozen Food
- Fish & Sea Food
- Health & Beauty
- Mother & Baby Bare
- Baking
- Gadget & Accessories
- Stationary & gifts
- Chips, Biscuits & Snacks
- Kitchen & Household
- Ketchup & Sauces
Business Location:
Salmaashmart is located and doing its business in Lahore, Pakistan. The Laws of the Islamic Republic of Pakistan will apply.
Scope of Business:
Currently, we are accepting orders only in Pakistan. If someone orders from outside Pakistan, we will be unable to process or complete it. In this case, we reject all orders without giving any kind of notice to the user.
Limitation of Liability:
Salmaashmart and our owners, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fee from your use of the website and its platforms.
Indemnity:
Except where prohibited by law, by using this website you indemnify and hold harmless salmaashmart and our owners, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, loses, damages, liabilities and expenses including legal fees arising out of your use of our website or your violation of these Terms and Conditions.
How to Register as a Customer:
Anyone in Pakistan can register as a customer to get grocery products. The following information is required to register as a customer:
- Full Name
- Mobile Number
- Email address
- Password
How to Login:
Only registered users will login via the website or mobile application. The following information is required to register as a customer:
- Mobile Number
- Password
Username:
Only the provided mobile number is used as the username to use the salmaashmart.pk services. The username cannot be changed by the user.
Forget Password:
When our user forgets his/her password. They can reset it via the “Forget?” link. The following information is required to reset the password:
- Registered Mobile Number
- New Password
- Confirm Password
- Enter the OTP number send via SMS on your given mobile number.
Blocking/Canceling of Accounts:
The account of any user/customer at any stage will be blocked or canceled due to following reasons:
- If the user provides fake/wrong information of any kind.
- If the customer refuses delivery twice at the time of delivery without any valid reason.
- If the customer does any kind of illegal activity at the time of delivery.
A blocked account may be unblocked. But if someone’s account is canceled it can’t be activated in the future.
Accounts:
When you create an account on our site, you agree to the following:
- You are sole responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
Public Holidays:
Salmaashmart may not deliver the items orders during public holidays in Pakistan. In this case, the order may be delivered after public holidays.
Price Change:
If the prices of any item increase or decrease, the item's price will be changed in the system without giving any kind of notification. But the price will not be changed in the already placed orders by the users/customers.
Age Restrictions:
Your action of registration through our website or platform confirms that you accept the Privacy Policy and Terms of Service, and you state that you are not less than 18 (eighteen) years of age. If you are not above 18 years of age, please do not use our website or platforms. We do not assume any legal responsibility for false statements about age. The data required and provided at the time of registration by the User must
be complete and accurate. If at any stage salmaashmart.pk found the information provided by the user is fake/false, his/her account will be blocked. Salmaastmart.pk has full rights to block the user account without
giving any kind of notice.
Quality of Items:
It’s the primary goal of salmaashmart to provide our users/customers high quality and original products. Salmaashmart only offers original and branded products for its users.
Quality check before Delivery:
Salmaashmart always checks each order item before delivery. When all the items are checked the parcel will be properly sealed. We are doing our best to serve our customers which good, healthy, and original items.
Order placement:
Anyone can place an order at salmaashmart.pk or platforms and the user may schedule the order for a selected time, date, week, or month as per the availability of Service in their respected areas.
Quantity limitations:
In a few circumstances, the salmaashmart.pk will restrict the quantity of order of any item.
Bulk Order:
In the case of bulk orders following terms will apply:
If the customer orders more than 25 items our representative will first confirm your order via phone call and then deliver.
If the customer orders a bulk quantity of any item our representative will first confirm your order via phone call and then deliver.
When the customer will cancel the order:
The customer will cancel any order before checkout only. When the order is placed the order can’t be canceled by the user/customer.
Refuse delivery by Customer:
The customer will refuse delivery of his/her order at the time of delivery due to the following reasons:
- If the delivered parcel is not sealed.
- If the delivered parcel seal is broken.
- If the printed receipt of the order is not correct.
Selection of delivery slot:
Customers/users will select the delivery slot for the delivery of their items by selecting the Date and time of delivery.
When delivery will not be made:
Salmaashmart.pk reserves all rights to specify the dates and time slots on which delivery will not be made.
Time of Delivery:
When the customer places an order his/her order will be delivered within 1 to 2 working hours. Salmaashmart does not and cannot give any kind of guarantee that the delivery time frames will be met as there may be factors outside the control of salmaashmart. That may result in early or delayed deliveries to your given locations. You agree that Salmaashmart shall not be liable for any deliveries made outside the expected delivery time slots. The customer has no right to demand any kind of compensation due to late delivery
Delivery Cost:
The delivery cost of the orders is fixed area vise. The rate list of delivery cost area vise is given below:
- DHA:
- Allama Iqbal Town:
- Johar Town:
The delivery cost will be changed at any time without giving any kind of notification.
Cancelation of Orders:
Salmaatmart.pk reserves all rights to cancel the order If:
for reasons beyond Salmaatmart.pk control such as
- Incorrect delivery address
- Fake account
- Ordered by minor
- the recipient's absence
- lack of an access permit
- bad weather conditions.
- If the ordered items are not available.
- Any condition or circumstances beyond our control, to carry out the delivery successfully. Salmaashmart is entitled to cancel the User’s order. In these circumstances, the User/customer is not entitled to claim any kind of compensation or pecuniary of any kind.
Amending and canceling orders:
The User/customer may not be able to amend the order once it has been placed. The user/customer may amend and cancel the order before checkout or place the order.
Salmaashmart also reserves the right to amend the order in whole or in part to successfully complete the order due to the following reasons:
- If the ordered item is out of stock
- If the ordered item is damaged, broken, or unavailable due to any reason.
TAXES:
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products through salmaashmart. you agree to bear all applicable taxes as per prevailing law in Pakistan.
Mode of Delivery:
When our customer places an order. Our delivery guy will deliver the ordered items to the provided location by the customer.
Mode of Payment:
Cash on delivery is the payment method set as default.
Currency:
All the items’ prices are mentioned in Pak Rupees and at the time of delivery, only Pak Rupee will be accepted.
When Customer Refuse to accept an order:
If the seal of the package is broken at the time of delivery. He must refuse the same and contact salmaashmart.pk
If the customer accepts an un-sealed package and payment has been made after that customer has no right to demand any kind of compensation.
Order receipt:
When our customers place an order we will pack your ordered items accordingly. We will send you the order receipt along with your ordered items. The receipt will include the final information:
- Customer Name
- Customer Mobile Number
- Customer given address location
- Name and prices of Items ordered
- Total Bill
Website & Mobiles Application Data Communication:
We have done hard work to build a secure and user-friendly system. It's our primary goal that users will use our website and platforms very easily, secure, and uninterrupted online system. But no guarantee can be given that data communication while using the website and mobile application via the internet will be error-free. Therefore, Salmaashmart and its platforms accept no liability in respect of the constant, uninterrupted availability of the online grocery shop, nor for technical, electronic, and internet faults during a sales transaction. Technical, electronic, and internet faults may result in the delayed order process or accepting/receiving customer orders.
Salmaashmart assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content of any kind; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website and its platforms, or the support; Salmaashmart does not warrant that the online system including website and mobile
applications will operate error-free or its server are free of computer viruses and other harmful things. If you face any kind of damage salmaashmart is not responsible for any kind of costs.
Events beyond our control:
We shall not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Dispute Resolutions by Mediator:
Subject to any exceptions specified in these Terms and conditions, if you and salmaashmart are unable to resolve any dispute through informal discussion, then you can salmaashmart agree to submit the issue before the mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and salmaashmart. If the dispute not resolved by mediator, then it will be referred to arbitration.
Dispute Resolution by Arbitrations:
Any valid dispute arising between you and the salmaashmart, relating to orders or arising from Terms & Conditions, including disputes relating to validity and/or enforceability of the same, shall be referred to arbitration under the laws applicable to arbitrations conducted in the Islamic Republic of Pakistan. Such Arbitration shall be governed under Pakistani law and shall be conducted at Lahore as its seat and venue.
Salmaashmart Rights:
Salmaashmart reserves all rights, to change, modify, add, or delete any of the terms mentioned in the Terms and conditions, Agreement, without giving any type of prior notice.
Your continued use of the website and its platforms and any revision/change to the privacy policy and terms and conditions constitutes your complete and irrevocable acceptance of all such changes. Visiting and
creating an account on our website or platform means that all the users accept our privacy policy and Terms of Services.
Support/ contact details:
Landline:
Mobile No:
WhatsApp number:
Email:
Support:
Complaints: